7 Days Return Policy

7 Days Return Policy

At Tarafzo, customer satisfaction is important to us. If you are not satisfied with an eligible product, you may request a return within 7 days of receiving your order, subject to the conditions below.

Return Period

You must submit your return request within 7 calendar days from the date your order is delivered.

Return requests submitted after the 7-day period may not be accepted.

Conditions for Returns

To qualify for a return, the product must generally:

• Be unused and unworn
• Be in its original condition
• Include original packaging
• Include all tags, labels, manuals, accessories, and other items supplied with the product
• Have no signs of misuse, damage, alteration, washing, or excessive handling
• Be accompanied by valid proof of purchase or your order number

Tarafzo reserves the right to inspect returned products before approving a refund or replacement.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing important parts or accessories

please contact us within 7 days of delivery.

You may be asked to provide clear photos or videos showing the product, packaging, shipping label, and the issue.

Once verified, we will provide further instructions.

Non-Returnable Items

Certain products may not be eligible for return, including where applicable:

• Used or damaged products
• Products without original packaging or tags
• Personalized or customized products
• Hygiene-sensitive products once opened
• Clearance or final-sale products where clearly stated
• Products damaged due to customer misuse
• Items specifically marked as non-returnable on the product page

Any legal rights that cannot be excluded under applicable consumer law will still apply.

How to Request a Return

To request a return, contact us at:

Email: support@tarafzo.com

Please provide:

1. Your order number
2. Your full name
3. Name of the product you want to return
4. Reason for the return
5. Photos or videos where relevant

Please do not send the product back before receiving return instructions from our support team.

Return Shipping

Return shipping costs may depend on the reason for the return.

If the return is due to a verified mistake by Tarafzo, such as receiving an incorrect or defective product, we may cover or arrange the return according to our applicable process.

For change-of-mind returns, the customer may be responsible for return shipping charges unless otherwise stated.

Inspection

Once we receive the returned product, our team will inspect it to confirm that it meets the return conditions.

We will notify you after the inspection has been completed.

Refunds

If your return is approved, the refund will generally be issued to the original payment method used for the purchase, where possible.

Banking and payment-provider processing times may vary, so the refunded amount may take additional time to appear in your account.

Original shipping charges may be non-refundable unless required by law or the return resulted from an error on our part.

Rejected Returns

A return may be rejected if:

• The request was made after the 7-day return period
• The product has been used or damaged
• Important packaging, tags, or accessories are missing
• The product is not eligible for return
• The item does not match the product originally supplied by Tarafzo

Exchanges

Where available, an exchange may depend on product availability.

If the requested replacement is unavailable, we may offer another available resolution according to our return and refund process.

Need Help?

If you have any questions about your return, contact:

support@tarafzo.com

Please include your order number so our team can assist you quickly.